PrestaShop servicing
Offer
Online store maintenance
We provide support for troubleshooting PrestaShop software issues and ensure development, performance, and high conversion rates.
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Store maintenance –What Does It Involve?
The online store maintenance service involves ongoing programming support where we address reported tasks and issues. Additionally, we regularly update and secure the software, improve conversion rates, and optimize the speed of your online store. You’ll have access to a convenient service desk panel where you can track ongoing tasks and communicate directly with the assigned programmer.
What problems do we solve?
01
We will fix any problem
We will resolve any technical errors, performance issues, or encountered difficulties. We respond immediately to critical tasks.
02
We will build new features
We will expand your PrestaShop store with new, tailored functionalities to meet your needs. We will efficiently implement innovations that enhance the attractiveness and usability of your store, giving you a competitive edge.
03
We will integrate any tool
We will integrate your store with any tool - from payment systems and ERP to marketing tools. Our actions guarantee effective integration of store functionalities with external services, maximizing automation and facilitating business management.
04
We will fix the problem even on holidays
Our team is ready to intervene even on weekends and holidays, ensuring continuity of your online business operations.
05
We will advise on development and current operations
We have extensive experience supporting clients in their development, and we're eager to share our knowledge. This way, you won't be navigating alone, and our guidance will help optimize your store's performance, increase conversions, and maximize profits.
06
We will ensure high conversion and performance of the store
Regularly, we focus on improving conversion rates and the speed of your store. We analyze key elements, from loading speed to UI/UX usability, and implement necessary changes.
Ready for
a consultation?
We want to understand your needs, which will allow us to select the right solutions and prepare an offer for you. After receiving your application, we will contact you within 24 hours to schedule an online meeting.
YOU'RE IN GOOD COMPANY
Why choose our maintenance services?
01
Inquiries handled through a convenient service desk
We provide a convenient service desk panel where you can track the progress of reported tasks, communicate directly with the programmer, and ensure that all relevant parties on your side are also included in the report. You can submit requests directly in the panel, via email, or through WhatsApp.
02
Direct contact with a developer and a caretaker
A dedicated project programmer will be assigned to oversee your store, with whom you always have direct contact. Additionally, you will receive a caretaker from us who will ensure the flow of information and your development.
03
Immediate response to critical reports
Reagujemy niemalże natychmiasto na zgłoszenia krytyczne niezależnie od dnia i pory zgłoszenia. Rozumiemy, że każda minuta przestoju w handlu to realna strata dlatego też możesz na nas liczyć także poza godzinami pracy.
04
Satisfaction guarantee
We respond almost immediately to critical reports regardless of the day or time of the report. We understand that every minute of downtime in trade is a real loss, so you can count on us even outside of working hours.
05
Predictable monthly cost
As part of the service provided, we offer a package of hours, allowing both you and us to control the course and scope of cooperation. Unused hours from the package roll over to the next month.
06
Hourly billing
We cooperate transparently and ensure accurate billing according to the hourly report of tasks completed.
What do our customers say about us?
I am satisfied with the implementation of the online store for our brand Neess. The store's implementation went smoothly, within the specified budget and implementation time. I appreciate the professionalism in terms of design and UX, which significantly contributed to improving conversion on mobile devices. Their commitment and meticulousness in project management led to a successful implementation in a short time.
Izabela Kopała
Brand Manager at Donegal
I am satisfied with the implementation of the B2C and B2B store. The company understood our needs and made a series of integrations including transforming current solutions to make improvements that allow for more efficient customer service and sales scaling to 7 European markets. Communication deserves recognition as well, along with a proactive approach to the development of our store and solving complex problems. The Scrum methodology ensured transparency and flexibility, allowing us to observe real results at every stage of implementation. This collaboration not only transformed our digital strategy but also significantly strengthened sales growth and customer loyalty.
Adam Affek
E-commerce Key Account Manager at Mondex
Sellision is an experienced implementation company that designed and deployed an online store for B2C and B2B customers. The implementation was successful, in line with the presented process and implementation plan. The company also demonstrated a good understanding of our needs and presented solutions that were realized as part of the implementation. Communication was good, and the results were clear and visible at every meeting. The final effect? A store that not only looks great but is intuitive and functional for our customers, available at bottari.pl
Katarzyna Michnowska
Purchasing Manager at Bottari
They are already scaling sales with us
We have 10 years of experience in e-commerce implementations
We are one of the largest e-commerce agencies in the Polish market
ABOUT US
13+
specialists86+
implementations10+
years72+
clientsWe are a certified agency
How the service Is provided –
We begin by conducting a free audit to identify areas that need improvement. Following this, we meet to discuss the audit findings and introduce you to the assigned programmer and caretaker. We also establish communication methods and address immediate needs. After the meeting, you’ll receive necessary access and contacts to submit tasks for execution. Quarterly, we present required service tasks such as updates, security enhancements, or areas for store improvement.
Ready for
a consultation?
We want to understand your needs, which will allow us to select the right solutions and prepare an offer for you. After receiving your application, we will contact you within 24 hours to schedule an online meeting.
YOU'RE IN GOOD COMPANY
Store maintenance –How much does it cost?
Monthly packages start from 20 hours, so you should budget at least €1 200. Unused hours roll over to the next month and can be used for software updates or adding new features.
We guarantee
01
Budget control guarantee
We execute projects using the Time & Materials model, but guaranteeing the completion of the defined scope of work within the allocated budget. In the event of unforeseen circumstances such as an increase or change in task requirements, we consult with the client regarding the budget.
02
Defect-free guarantee
If a task is completed but found to be not fully functional, we will rectify the task at no additional cost. We prioritize ensuring the quality of the services we provide.
03
Stability guarantee
We understand how every minute of a non-functioning online store affects sales, which is why we guarantee that the store under our care will operate stably and without interruptions.
Frequently asked questions
How much time do you need to prepare the offer?
The preparation of the offer usually takes up to 2 business days from the moment we familiarize ourselves with your requirements.
How long does it take to respond to a reported issue?
Our team always strives to respond to reported issues as quickly as possible, according to the queue of submitted tasks. The response time depends on various factors such as workload, the complexity of the issue, and the priority of the report. Typically, we aim to respond to all requests within 8 hours of receiving them. For critical issues requiring immediate attention, our team addresses the problem almost immediately.
Is one programmer working on the project?
Within the hourly package, tasks are handled by a programmer assigned to the project, ensuring steady project development. If the main programmer assigned to the project is unavailable, another programmer will step in to handle the task.
What is the minimum monthly package of hours?
The smallest package is 20 hours. Unused hours carry over to the next month.
Do you have a service desk for handling requests?
Yes, we provide a service desk for handling requests. Our service desk is available to clients through various communication channels, such as email, WhatsApp, and our website.
Can I get direct contact with the programmer?
Yes, sometimes it's more efficient to discuss the needs directly with the programmer.
How are the works billed?
The work is billed hourly according to a time report, which details the tasks performed.
Do you respond to issues outside of working hours?
Of course, we respond to urgent issues, ensuring 24/7 coverage for your store. Outside of regular working hours, we only expect phone contact to give the highest priority to the issue.
I would like to commission one-time work, is that possible?
Yes, you can commission one-time work with us. For some clients, this is convenient at the beginning of the cooperation, and we understand that.
Ready for
a consultation?
We want to understand your needs, which will allow us to select the right solutions and prepare an offer for you. After receiving your application, we will contact you within 24 hours to schedule an online meeting.
YOU'RE IN GOOD COMPANY
Not ready? Learn more
Next steps
01
Fill out the form
Contact us by filling out the contact form. We will arrange a date for a free consultation.
02
Free consultation
During the consultation, we will learn about your needs and gather the necessary information to prepare analyses and an offer.
03
Requirements analysis & Offer
Based on the gathered requirements, we will prepare functional requirements and estimations needed to assess the required budget. Upon acceptance of the offer, we will proceed with the implementation.
Daniel Tomaszewski
Managing Director
Let's talk about your needs
Let's meet and talk about how we can increase sales in the online store.
Free consultation